Coatbridge Health Centre

6 Reviews
Coatbridge Health Centre
1 Centre Park Court
ML5 3AP Coatbridge
North Lanarkshire Scotland
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updated 20 days ago


Medical Advice, Healthcare Consulting
Speech Therapy, Sexual Health, Prescriptions, Podiatry, Physiotherapy, Phlebotomy, Flu Vaccinations, Family Planning, Medical Care, Healthcare
Clinic, Medical Clinic, NHS Clinics, Doctors, General Practitioners, Dietitian, Joint Injection Clinic
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, more than 6 months ago

I had a dreadful experience trying to arrange a simple nurse appointment for my elderly deaf father who could not understand the call options. He had called in to try to make an appt at the surgery.. AND WAS TURNED AWAY AND TOLD TO PHONE. This was despite telling them he was unable to use a phone properly. I thought he exaggerated the difficulty until I tried to make an appointment for him. The call options were poorly explained , you had go call different numbersss and overall it took me over an hour to get my call answered........just for a simple appointment! I am taking this further as this is a simply an appalling service.

, more than 6 months ago

I use to phone to order my prescriptions,but now it's done by email,I've tried logging in,but got nowhere,requested a new password 5 times and still nothing,not everyone has email,I've a broken foot but had to take my prescription to the surgery then I had to go back to collect it,instead of resting my foot,was a lot easier when you could phone the doctors or chemist to place my order,sometimes change isn't good

, more than 6 months ago

Have been with this practise for 55yrs now and always found it helpful until recently. Trying to phone is a nightmare and hope this is NOT the new system. Wouldn't want to be feeling I'll trying to get a doctor. They need to do something about it

, more than 6 months ago

Have been with the Waverley Practise since it opened, always recieved excellent service with this Practise and have known most of the Doctors since childhood , although most of them have retired now, a few of Doctors sons, seem to be every bit as good as their Fathers before them, the same applies to the staff, of which the ones i had known since the surgery which was based in Dunbeth Road, have now retired also, the staff in the practise now go out of their way to help at all times, Great to see that a few Nurses are allowed to issue prescriptions. So yes it has moved forward with new technology and hasnt everything in todays world. o.a.p

new appointment system

, more than 6 months ago

I tried to access the system and find this very slow previously a call would take 2 minutes, now a phone call can be 20 - 30 minutes.
#Not Deaf friendly
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